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Healing with TurmericORDER CANCELLATION
A customer can cancel an order, only up to the time the order has been shipped by us, by sending a WhatsApp message to our Customer Care at +9188881 88884. Once the order has been shipped by us, it cannot be cancelled. If we suspect any fraudulent transaction by any customer or any transaction in violation of the terms and conditions (T&C) of using the website, we reserve the right to cancel such orders with/without providing any notification to the customer. To deter fraudulent transactions, we will also maintain a negative list of all the fraudulent transactions and the customers involved in such transactions and will deny access to them or cancel any orders placed by them.
RETURNS
We believe that you must have purchased our medicines after considerable thought, and we take utmost care to provide you with the best quality medicines while also trying to meet your doorstep delivery expectations. Considering that we operate in the Plant-based/ Herbal/ Ayurvedic Medicines and Food Supplements sector and we keep up to the best quality and service standards, we follow a no-return and/or no-exchange policy.
We will only allow exchanges if the product we have delivered is damaged. For damaged product-related redressals, please contact our Customer Care at care@myhealinghands.in or WhatsApp us at +9188881 88884 within 24 hours of the product being delivered. You will be asked to share the images of the damaged product, the Order ID, your email address and the mobile number corresponding to your order. Each of these requests will be dealt with on an individual and case-by-case basis.
Please note that to be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original product packaging, even though it has been damaged.
There are certain situations where no exchanges are granted (if applicable):
Medicines with obvious signs of use, including Bottle Seals, Can Seals, Tube Seals, and other Seals, have been opened, and the Medicines have been emptied partially or fully, indicating consumption or use.
Please do not send your damaged product back to the marketer/ manufacturer. The damaged product images shared with our customer care will be evaluated by the QA and QC teams for speedy damaged product redressal.
REFUNDS (IF APPLICABLE)
Refunds are only applicable for prepaid orders that our logistics/ delivery partners do not deliver. The undelivered orders returned to us are called RTO (Return to Origin).
Once we receive your undelivered prepaid order via RTO, we will approve your refund.
If your refund request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, mostly around 7-10 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at care@myhealinghands.in.
EXCHANGES (IF APPLICABLE)
As stated above, we only replace products if they are damaged.
If you need to exchange it for the same product, please send us an email with the defective product images at care@myhealinghands.in; once verified and a confirmation email is sent back to you, we will arrange for a replacement product to be sent to you at your shipping address provided while placing the order.
Our Valued Customer, we assure you that we will provide you with an exchange and the fastest possible delivery if it's ascertained that the product was damaged due to a fault by our Customer Service/ Delivery/ Logistics Team.
